Retailers with the best rates of employee satisfaction extend most, if not all, of them for their employees.
Retail shops stay open over 40 hours weekly, but most would rather not pay overtime to employees who work over 40 hours. That means there is some flexibility in the program. Retailers which have been able to use that flexibility to the employee’s advantage have happier employees. Such flexibility enables workers to pick children up from school, take college courses, or perform multiple jobs. To make scheduling adjustments less burdensome for management and far more easily accessible for employees, some retailers use a computer software workers can access to make scheduling changes. This gives possession of those hours to the employees themselves.
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American workers want benefits. Retail stores offering those benefits have more satisfied employees. Benefits span the gamut:
- Medical insurance coverage for families
- Life insurance
- Dental and vision coverage
- 401k programs
- Holiday days and paid holidays
- Family leave for childbirth and/or adoption
- Profit sharing
- Gym membership
Some retailers may take a look at this list and see only dollar signs. Others recognize that happy employees make better employees. Benefits like these allow organizations to select only the best employees to represent their company to customers. Companies like The Container Store have the capability to use only the top 3 percent of their applicants. When you employ the cream of the crop, you become the cream of the crop. Benefits make a difference.
In addition to benefits, retail employees like perks. For restaurants, perks may include free meals for employees. At clothes stores, a perk might be the 20% employee discount. Within an external store like REI, the perks include company grants that employees can use to purchase merchandise or to go on company sponsored trips.
Private companies sometimes take the perks that a step farther by making their retail employees partial owners of the company. To put it differently, the bottom line impacts everybody, not just leadership.
Input Signal and Trust Increase Employee Satisfaction
In case you haven’t noticed already, these things build upon each other. A flexible schedule is seen as a benefit. Benefits contribute to perks, and perks bring about possession. Ownership, in its center, leads to trust. Retail employees who feel like managers and executives listen for their input and consider their advice are generally happier than people who do not. Once a worker proposes something they think will aid the organization and they view that proposal executed, they believe like a respected part of the group. Subsequently, they are more inclined to trust the higher-ups. This”circle of trust” (a term coined by Simon Sinek in his book, Leaders Eat Last) creates and healthier work environment, better productivity, and an overall exceptional firm.
Boost Retail Point of Sale Systems
User friendly equipment like an iPad POS makes life easier for retail employees. When your point of sale system is a device most individuals are knowledgeable about, the learning curve is significantly smaller and employees are less frustrated. Making alterations to your point of sale system may appear more administrative, but the easier you can make life on your own retail employees, the happier they will be, the less turnover that you have, and the more successful your company will be. Subscribe today for a free trial of Bindo’s iPad POS.
In actuality, the Golden Rule of”Do unto others as you would have them do unto you” applies to retail employees, also. Invest in your employees and they’ll invest in their own job. In the long run, everybody wins.
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