9 Retail Marketing Strategies That Will Help You Get New Clients — and Keep Present Ones

Whether you are just setting up shop or been operating your shop for a long time, acquiring new customers and keeping the ones you already have are overriding. The fantastic thing is that you will find more than enough ways to advertise your business.

In this post, we will shed light on the ins and outs of retail marketing and give insights into the many strategies you can use in your company.

What’s retail marketing?

Retail advertising pertains to the tactics and strategies that retailers use to attract customers and drive sales. Retail marketing has 4 important elements, also knows as the”4 Ps”: Product, Price, Place, and Promotion.

  • Product. First is the item, that’s the physical item that is being sold.
  • Price. The next is Price, which refers to the pricing plan that the merchant uses to sell the merchandise. (Examples include”everyday low prices,” implementing pricing psychology such as using”$9.99″ etc.)
  • Place. Third is”Place” which identifies the place or platform used to market products.
  • Promotion. Finally, there is Promotion, which is exactly what the merchant does to get the word out and lure sales.

Successfully executing your retail marketing strategies requires a strong handle on the four Ps. Tracking these componenents and ensuring they’re working together is crucial to any marketing initiative.

For the best results, use a POS and retail management system which lets you manage the four Ps with ease. With the ideal platform, you may keep your all of your ducks in a row (i.e., your products, prices, places, and promotions) and concentrate on brining your retail marketing ideas to life.

That said, here are a few tips on the best way best to advertise your retail company and get in front of the correct folks.

1. Be where your clients are

Effective retail marketing is not only about the particular campaigns that you run; the stations and platforms where you conduct your initiatives matter a fantastic deal. The most brilliant marketing tactics will not be effective if you do not satisfy your clients where they are are.

So before ideating on the next motto or initiative, take some time to examine where your customers are and where they are coming from.

Here are some places that you can look into:

The stations that are driving traffic to your brick and mortar shop

Identify the stations, tactics, and actions which are bringing visitors to your retail stores. Some common ones may include:

  • Retail displays and in-store initiatives — Are people coming to your shop due to the vibrant windows? Are they attracted to the big signs or attractive products that you have on display? If these in-store attempts are driving outcomes, you then know that it’s worth doubling down to them.
  • Online listings — People are increasingly turning to tools such as Google and Yelp to locate and find businesses in their areas. If this is true for your retail biz, then make certain to make them a huge part of your retail marketing plan.
  • Digital advertising — From Facebook advertisements and Instagram posts to AdWords and a solid ecommerce existence, the things you do online can also drive in-store traffic. Ensure that you are measuring your efforts on the electronic advertising front.
  • Word of mouth — Are your clients talking up your small business? If word of mouth is a large traffic driver for you, make certain to incorporate it in your retail marketing.

The apparatus Your customers are using when surfing your site

In case you have an online shop, know about the devices that people are using when surfing your website. Are most of your customers using a computer or are they on their mobile devices? What is the device split that you are seeing on your website?

The insights you collect will help inform your design and advertising efforts.

The performance of your brand across different networks and platforms

Evaluate your brand presence and functionality across different platforms. For those who have multiple social networking accounts, by way of example, it’s well worth assessing and measuring your fanbase and involvement on various websites or apps, so you can identify your weaknesses and strengths.

As an example, are you becoming more involvement on a single social networking over another? Are individuals clicking on certain advertisements and not paying attention to other people? Determine the reasons behind those items, then use those insights to steer your retail marketing plan.

2. Use with the shop assets you already have

Before taking a look at fancy retail advertising tactics, begin by leveraging the resources you already have. If your shop is up and running, you probably have a good deal of resources which you can use in your advertising efforts.

These assets include:

Your product and fixtures

The best way to attract and convert customers is to wow them with your incredible merch. Ensure that you are always stocking the ideal products. Then after you have the perfect product, come up with creative arrangements and displays to make them popup.

Not sure how to do this? Begin by identifying your”Lake Front Home.” This is the area of your shop that produces the most revenue.

Your window and curbside

Your window and curbside provide a great deal of chances to attract new clients, so get the most from them. Let us begin with your windows…

Window screens — Maintain changing things up and try to upgrade your screens at least once every month. For busy shopping seasons like the holidays, you need to do it every few weeks or even weekly if possible.

Every retail store differs, so certain design tips may work better for others. The”best” layout or appearance is dependent upon your clients, so zero in on who you are targeting and craft your screens specifically for them.

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Also, think about telling stories with your own displays. You can do that by choosing a theme, and finding stories in line with it.

Check out what Anthropologie is performing. The apparel retailer changes the window screens of its shops based on specific seasons or events. Why is their window displays great, however, is that Anthropologie always finds a special angle or story within its preferred season motif.

As an example, for Earth Day 2013, the retailer decided to”pay homage to the presents of gardening with many different handmade veggies and fruits, and containers made from recycled cans, bottles, tires and much more.”

Curbside — Do not neglect your curbside. Besides maintaining this space tidy and clean, consider adding”curbside extras”. By way of instance, why not establish a sandwich board out of your store with a few eye-grabbing text or artwork? Doing this can make passers-by stop and listen.


Your employees

Did you know that Starbucks spends more money on employee health benefits than java beans? And based on AOL, the company also”offers extensive benefits packages that are customized for each worker, called”Your Special Blend.” Alternatives include things like bonuses, 401 (k) matching plans, health/medical/dental plans, and even adoption help.”

Starbucks admits that happy and wholesome employees perform better and are usually more pleasant. Walk into any Starbucks store and you will probably find enthusiastic baristas who talk up clients and recognize their regulars. Starbucks’ employees offer a great in-store experience which keeps people coming back.

Here is our point: workers might be your best entrepreneurs. It is important to keep them motivated and engaged. Accomplishing that begins with hiring the right people and treating them nicely. Provide competitive compensation, provide ample training, and try to be a wonderful place to work.

These steps will result in happier workers and higher levels of performance, which in turn lead to better retail experiences and more satisfied customers.

3. Leverage social media

When it comes to social and retail media, there are three platforms that you need to seriously consider: Facebook, Instagram, and Pinterest. These are the most consumer-centric networks, making them perfect for merchants. Pinterest has the added advantage of being a platform individuals specifically go to run research before they buy something.

So let’s break it down:

Facebook hints for retailers

Here is the reality: if you are a brand who wishes to get more visibility on Facebook, you want to cover it. The social network has been diminishing brands’ organic reach for quite a while now, but in 2018, we could anticipate business’ natural presence to decline even more.

Mark Zuckerberg himself stated they will be rolling out changes to the News Feed to prioritize content from friends, family, and groups, so company pages might need to fight even harder to get exposure.

Here’s what you can do to compete:

Start a Facebook Group — Facebook enables you to produce Groups to your organization or brand. Consider Facebook Groups as communities or clubs where your most engaged clients and fans can congregate.

Even though you may chat about your products and company, the principal purpose of owning a Facebook Group is to enable your customers to get in touch with one another. It is not a place to shamelessly promote your company.

1 example of an organization that’s leveraging Facebook Groups is Peloton, an indoor cycling brand. The business established the Official Peloton Rider Page, which is”intended to be a community board for Peloton members to discuss their experiences on the Peloton bicycle and iOS app.”

The Group is quite busy, and people use it to discuss their work outs, ask questions, dish out tips, and much more.

See if you can do something like your FB presence. If you sell something that’s centered around a specific lifestyle or interests (e.g. fitness, crafts, food ), then think about creating a Facebook Group for your patrons and prospective clients.

Run Facebook advertisements — If Groups are not your cup of tea, or if you would like more fresh visibility on Facebook, then you will have to conduct Facebook ads to attain your target audience.

The fantastic news is, Facebook has many different ad products with strong targeting capabilities that let you zero in on your particular audience.

The best thing to do is check different advertising solutions, keep tabs on your metrics (e.g. clicks, participation, sales, etc.) Take note of these numbers, then use those insights to ascertain your ROI. This can help you figure that advertisement types are ideal for you and how much to budget for Facebook marketing.

Using Instagram to Advertise your store

With over 800 million monthly active users (over half of which are active daily), it is evident that Instagram is a go-to social media for today’s shoppers. Here are a few best practices to consider:

Curate your visual content — Your Instagram posts ought to be anything but arbitrary. You will need to create a clear brand aesthetic so when people come to your profile, they get a quick idea of who your brand is.

Check out Clad and Cloth’s profile. You can see immediately from their collection of photographs that their brand creates casual clothing items and enjoys a clean neutral palette with pops of colour.

Thus, if you have not done so yet, spend some time considering your brand aesthetic. Ask yourself, what type of first impression do you want people to get about your brand? Find the answer then work out how to make it come to life in your own Instagram page.

Make liberal use of Instagram Stories — Instagram Stories allow you to be more casual with your aesthetic, as people expect Stories to be impulsive and less curated. You can use them to provide people behind-the-scenes glimpses in your shop or showcase new products.

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A secondary characteristic of Instagram Stories is you could make a few permanent ones to display in your profile, highlighting things you really want your prospective customers to see. Check out what Peridot Decorative Homeware is performing. The merchant uses these permanent Story spots to make it simple for people to look at interior layouts, shop for things, and much more. They even made custom Story cover pictures to make them look more appealing!

Hashtag it up — Research that hashtags are related to your brand and use them to assist your photographs surface in front of people that you’d like to become clients. Pro tip: instead of placing the hashtags into the caption, post your image without hashtags and instantly comment them. It looks cleaner than placing hashtags from the caption.

Pinterest for retailers

Now let us proceed to Pinterest best practices:

Recall that curation is key — Like your Instagram profile, be certain your Pinterest boards are carefully curated. You should create boards which make it easy for prospective customers to browse to things they are interested in.

J.Crew, as you can see, has planks which make it effortless for you to look in their jeans, their prints, or their stripes.

Do not just pin your personal things — Get pin and social things on your own boards from other people. (But be sure it matches your aesthetic.)

Take note that the Pinterest algorithm does not necessarily surface your articles fast — It can often take up to 6 weeks for your articles to actually begin appearing in people’s feeds.

It follows that, while you ought to be pinning your merchandise, pages which will do best for you are likely to be links to your blog posts. You are able to write blog posts especially for Pinterest, such as gifting guides which help get your brand lift and will then direct your clients on to your pages that are correct throughout the year. In terms of products, they will do great on Pinterest in advertising form.

4. Consider SMS marketing

SMS advertising has been making waves, and for good reason: people love their phones. Research reveals that US users check their mobiles 52 times per day and that text messages have a higher open rate (98 percent ) in comparison to email (25 percent ).

That is why if you have not dipped your toes to SMS retail marketing, it could be time to do so. Start collecting your clients’ phone numbers and send — using their permissions — relevant marketing communications.

1 retailer that has seen amazing results with SMS advertising is Tulsa Vapor Store.

To indicate the end of the year and observe 2020, Tulsa Vapor Store delivered an SMS campaign that delivered to 2,726 of their clients. By providing those customers a bargain on selected inventory, they saw $3,431.75 in earnings from just that single SMS campaign.

And that is not their only successful SMS campaign — Tusla Vapor Store has established a variety of additional SMS campaigns, and their efforts have lead to just over $26,700 USD in revenue and a whole ROI of 29.7x.

5. Market your business through key partnerships

Partnering with a local company or charity is a superb way to receive your brand’s name out to those who will come and shop in person, not just online. There are a few ways to do this:

Partner with the shops in precisely the identical place as you — If you are at a strip mall or downtown area, you can ask the stores around you to provide your coupons to their clients (in return for you doing the same). The upside here is you will be directly reaching people that are perfectly positioned to pop by. The drawback is that your neighbors’ clientele might not be your clientele.

Partner with shops in the general area whose acquaintances are your clientele — If you’ve shops in the local area that support the same clientele as you, you might even ask them to provide your coupons. But if you worry that nobody is going to be prompted to drive you based on coupons, you can always take your business to your spouse and establish a pop-up store for a day.

Partner with a local charity to wear an event — Customers nowadays are considerably more socially aware and like to shop with brands who care. Partnering with a local charity gives you the opportunity to hit two birds with one stone: get your name out to a new set of individuals and show your customers you care about making a difference at exactly the exact same time. Pick a charity whose values align with your own and put up an event!

6. Beef up your email marketing

Email marketing remains the very best marketing channel, using a 4400 percent ROI. Use email to acquire new clients just requires a small savvy-ness.

Segment your non-customers — The best way to use email marketing for getting new clients is to segment your readers that have not bought yet in their own list. (For even more powerful and personalized emails, you need to further segment this listing by other relevant bits of advice.)

After that you can send people who have not bought yet targeted campaigns with first time purchase offers or giveaways.

Showcase your narrative and values as you’re at it — Another terrific campaign idea would be to send an email detailing your brand story. It is going to get people engaged with your own brand and enthused about your values.

The Farmer’s Dog is killing it on this front. Have a look at this gorgeous email I received after not buying. Their story is touching and the 20% off voucher is a good CTA to finish on. (And interesting fact: their marketing automation applications also served me a personalized 20% off CTA when I went to the site independently about 20 minutes later. Genius.)

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Provide value (period) — Email promotions are not the only means to acquire new clients.

You also need to think of the long game of email + articles promotion, where you send valuable content with no hard sells or strings attached. This builds trust and positions your brand as an authority, so when people are ready to purchase, they will think of you.

Check out what The Dollar Shave Club (DSC) is performing. While DSC sends promotional emails now and then, they also have DSC”Original Content” emails that contain informative (and entertaining) articles on grooming, health, style, work, and much more.

These content bits are non-salesy and they are refreshing to read, particularly when every other company out there keeps sending”SALE” or”BUY NOW!!” emails.

The bottom line? Your email marketing strategy needs to have a mix of promotional and valuable content. Find the balance that is right for your readers and go from there.

7. Run a win-back marketing effort

Marketing to new shoppers is fantastic, but what about your present customers? I am especially referring to those who have not shopped with you in a while. Identify inactive shoppers and win them back with a marketing campaign showing them what they are missing.

A fantastic example of this in action comes from Our Bralette Club (OBC), a lingerie retailer based out of Singapore. OBC uses Marsello to automatically run “win-back” campaigns.

8. Consider influencer marketing

Nowadays, a nod or acceptance from an influencer carries more weight than conventional advertising. Why? Because people are more prone to act on the recommendations of resources they know, like, and trust.

This is the reason it pays to have an influencer strategy. Getting key people to recommend or discuss your brand can induce awareness, traffic, and ultimately, sales.

The basis of influencer marketing is that your brand partners with a third party content creator who subsequently pushes your merchandise on their platform(s).

One brand, Morphe, used influencer marketing to become in less than a decade one of the most effective names in the beauty sector. Morphe was set in 2008 with the very intention of using beauty influencers, especially those on Youtube, as their main way to create sales. They’ve given many, many attractiveness influencers affiliate codes, but Morphe really refined the art of advertising by working very strategically with a specific few top influencers, whom they pay extra.

They also collaborated with these influencers to make customized beauty products, such as eyeshadow palettes, which the influencers then encouraged their enormous followings to buy.

This strategy paid off in a major way when Morphe’s top influencer, Jaclyn Hill, delivered Morphe 1 million earnings of her palette in 6 months this past year. At $38/palette, that is pretty life-changing for a new.

The best thing about this story for your shop? You are able to totally replicate their success! Morphe was an almost unknown brand when they partnered with Hill, who was also relatively unknown at the moment. Morphe prudently opted to spend her early on and their venture finally enabled both parties to flourish. If you’re trying to utilize affiliate marketing, follow Morphe’s footsteps and get strategic about who you are investing in.


9. Begin a referral campaign

Capitalize on word-of-mouth marketing using a referral effort. While there are lots of variations on referral campaigns, the core idea is that you supply some type of incentive for your happy customers to share the word about you to their friends.

Stitch Repair , a style box firm, has referral marketing down to an art. Their referral effort is such a permanent part of the strategy that it really has its own page on their site.

Each customer is given a special connection to Stitch Repair’s home page. The customers can then share this connection with their friends and social networking. When someone buys a box using that connection, the first customer is provided a $25 credit towards their next box. (Along with the new customer is tempted to make a purchase using their own $25 credit.)

For stores seeking to replicate Stitch Repair’s achievement, consider testing out referral marketing with a first effort. Select your incentive, set up goals and get cracking. (For a great step-by-step guide on how to conduct your first referral marketing effort, check this article out.)


Acquiring new clients can be daunting for a SMBs, but these plans have worked wonders for many retailers. By testing out different things and analyzing your results, you will have the ability to determine what works well for your own brand.

And be aware that these retail advertising tactics are simply the tip of the iceberg. There are lots more ways to get new clients. You could try promotions, mobile marketing, or events, among other things. They key is to try various things, figure out what works, then go from there.

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